LogMeIn Rescue is a tool that technicians use to access remote computers and mobile devices. While this guide speaks directly to the customer, Rescue technicians can use this section to understand the end-user experience during a remote support session. 'You' in this document refers to the customer receiving remote support.
LogMeIn Rescue is the tool our Support Representatives use to connect remotely with customers and view their screen. To join a LogMeIn Rescue session: Go to logmein123.com. Enter the PIN given to you by the Representative. Download ZipGenius or another compression program that can make self-extracting archives. Find the GoToAssist-Installer.exe file and newly compiled 'help script' (named Install-GoToAssist.exe) in Finder. Select both files, right-click and create a zip file. Note: The following steps may vary if you used a compression program other than ZipGenius. LogMeIn Rescue Technician Console is a program developed by LogMeIn. The most used version is 7.4.2170, with over 98% of all installations currently using this version. It adds a background controller service that is set to automatically run.
» logmein rescue tech console download. Object FIX ZIP is the program for repairing ZIP archive files reconstruct the specified Zip file and try to create a new. Download the free LogMeIn app. Create your LogMeIn ID to start your free 14 day trial of LogMeIn Pro. Go to a PC or Mac you want to access and log in at LogMeIn.com. Install the LogMeIn software on that computer. Now you’re ready to access your computers from anywhere with LogMeIn.
Rescue Lens is LogMeIn Rescue's video-enabled support solution. With Rescue Lens, support technicians are able to use the camera of a customer's mobile device to provide a secure, live camera feed to the LogMeIn Rescue Technician Console, thus allowing them to see the actual situation the customer is facing and help them solve complex set-up, configuration or troubleshooting issues.
Rescue Lens is safe and secure. All communication between the customer and the technician is SSL-encrypted.
To continue, go to Step 2.
What can the participants do during a Rescue Lens session?
Exact capabilities may vary according to LogMeIn Rescue settings on the technician's side.
Whatever the technician draws on the screen stays attached to the object that appeared behind the drawing at the time of annotation. When you move the mobile device, the annotation will move on the screen together with the object to which it is related. For example, if the technician uses the Whiteboard to highlight a specific switch on a device, the highlight will stay with that particular switch when its relative position on the screen changes.
You can communicate with the technician via chat. You can extend, minimize, and close the chat dialogue on the screen of the mobile device by swiping up or down.
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