Are you one of MME’s clients? Do you have LogMeIn installed so I can remotely access your Mac to provide you with remote support? If so, LogMeIn requires you to grant it greater access to your Mac. A window notifying you of this will appear on your Mac’s screen. Please go ahead and give LogMeIn the access that it is requesting.
. On a different computer, go to LogMeIn.com and log in with your LogMeIn ID and password. On the Computers page, click the computer you want to control. Log in with your computer user name and password. Follow the steps to fix problems with your DNS resolving our IP Address. On Windows 7 and newer: Open the Run dialog. (Press the Windows key and the R key at the same time.) Type cmd and click OK. In the command prompt, type ipconfig /flushdns and press the Enter key. Open Utilities Terminal. Type dscacheutil -flushcache and press the Enter key. LogMeIn support is here to help! Browse help articles, video tutorials, user guides, and other resources to learn more about using Pro. Logmein outages reported in the last 24 hours. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. It is common for some problems to be reported throughout the day. Downdetector only reports an incident when the number of problem reports is significantly higher than.
The window notifying you that you need to grant LogMeIn greater access should look like this:
This window includes some brief instructions on how to grant the requested access.
Here is our version of the same instructions if you’re unable to follow the LogMeIn instructions of if you’ve accidentally dismissed the LogMeIn window.
Check the following to make your host accessible.
Computers in Standby, Sleep, or Hibernation mode may be inaccessible via LogMeIn. For Wake On LAN requirements, see How to Wake a Computer in Sleep Mode or Powered Off Using Wake On LAN to ensure that you can wake your computer from Standby, Sleep, or Hibernation mode. If you cannot use Wake On LAN, you can prevent your computer from entering a sleep mode by changing your Power Management settings.Windows
Vista and 7 users can use the Change when the computer sleeps option in the left pane.
Make sure that LogMeIn is running on the host. You will need access to the host to perform this action.
Make sure that the computer you want to control is connected to the Internet. LogMeIn requires an 'always on' Internet connection such as DSL, Cable, or T1.
If certain ports and LogMeIn components are blocked or prevented from accessing the web, connection cannot be established. See How do I configure a firewall to work with LogMeIn? for details.
Incorrect date and time settings can make your computer appear offline. To resolve this problem, set your system clock to today’s date and time.